ACCENTRUE ANNOUNCES NEW THREE-YEAR AGREEMENT WITH CAG

IT firm, Accenture, has announced its continuous partnership with the Changi Airport Group, operators of Singapore's Changi Airport. The new three-year agreement is said to continue to positively impact the operations and experiences at the airport.

Both firms seek to capitalize on several novel technologies available to enhance engagements with traveler throughout the times they are at the airport till when they depart. Staff at the airport will get some knowledge and skills on the use of these technologies.

Senior Vice President for Enterprise Digital Ecosystem & Business at CAG, Hung Jean, says they prioritize the wellbeing of customers and non customers, and seek to create memorable experiences with them.

“In this next phase of our digital transformation journey, how we deliver the unique Changi experience, whether offline or online, to our customers remains key. Our vision is to build deeper relationships with our customers and strive to serve them even better through innovative and interactive digital solutions.”

“... As the line between the physical and digital continues to blur, organizations have the opportunity to address issues like trust, sustainability, safety, responsible access and use, diversity and more, helping set the stage for the future. We see many new possibilities to bring even more immersive collaborative, personalized and meaningful experiences to CAG’s customers.”, said Managing Director for Accenture in Singapore,  Wee Wei Ng.

Accenture and the Changi Airport Group started their partnership in 2019 where new technologies were implemented for heighten customer experiences.  Their partnership led to the development of a digital factory,  DIVA, for experimenting and launching new digital products.

The two companies will continue to introduce new product targeted at delivering more to their customers. Again, Accenture will a data management system to tackle data security and ease customer-application experiences.