VODAFONE RECRUITS DUBBER TO ASSIST IN CALL SERVICES IN EUROPEAN MARKET

Mobile telecommunications group, Vodafone Group Plc, has agreed to a deal with cloud-based call recording and voice AI provider, Dubber, to have the latter provide their services targeted at the United Kingdom and Germany audience.

This will assist in Vodafone’s delivery of recording and conversational AI to other communication services for other platforms in Europe. Again, this allows for a better customer experience and personify conversations. Vodafone will move its database onto Dubber’s platform as both companies present value to customer.

Head of Unified Communications and Platforms at Vodafone, Barry McSorley, says: “We are drawing on the strength of our geographical presence coupled with Dubber's market-leading platform to help our business customers transform their interactions with end-users. Greater data insights and enhanced compliance across multiple markets with a common, advanced hosted recording service, enables our business customers to expand and improve customer trust and loyalty with their own customers.”

Chief Executive Officer (CEO) at Dubber, Steve McGovern, talked about the significance of their partnership and stated that it will be beneficial to Vodafone customers and businesses alike.

“Dubber is about cost benefits, technology advantage and speed of provisioning and this will enable Vodafone to expand its existing recording subscriber base to a broader range of businesses. The calls across the Vodafone network contain an enormous amount of content, and deployment of the Dubber platform will enable an expansive range of differentiated products and services.

“Our initiative with Vodafone will deliver accretive revenue for Dubber and a larger addressable market. We look forward to extending our relationship with Vodafone into the future with a platform that will evolve and deliver greater value into the Vodafone network,” he added.